Returns

FTHESOCIETY

RETURNS & REFUNDS

Simple, fair, and transparent.

01

Return Window

You may request a return within 14 days of receiving your order.

Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

02

Eligible Items

Returned products must be free from signs of wear, damage, stains, odors, or alterations.

We reserve the right to reject returns that do not meet these conditions.

03

Non-Returnable Items

  • Gift cards
  • Final sale items
  • Personalised or custom-made products
  • Products marked as non-returnable

04

How To Return

Contact our support team before sending any items back.

We will provide return instructions and the appropriate return address.

05

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are processed back to your original payment method.

06

Refund Timeframes

Refunds typically appear within 5–10 business days depending on your bank or payment provider.

Processing times may vary between providers.

07

Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please include photographs of the issue so we can resolve it as quickly as possible.

08

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.

Original shipping costs are non-refundable unless required by law.

QUESTIONS ABOUT A RETURN?

We're here to help.

CONTACT SUPPORT